Delivery Policy
Thank you for choosing Apparel with Embroidery for your embroidery digitizing needs. This Delivery Policy outlines the terms and conditions governing the delivery of our embroidery digitizing services. Please read this policy carefully before using our services. By using our services, you acknowledge that you have read, understood, and agreed to this Delivery Policy.
Delivery Timeframe
1.1 Turnaround Time: We strive to deliver your digitized embroidery files within a reasonable timeframe. The estimated turnaround time for our services is 2 business days from receiving your order and all necessary information, including the design files, specifications, and other relevant details.
1.2 Rush Orders: We offer rush order services for an additional fee if you require expedited delivery. The turnaround time for rush orders will be communicated to you upon request and is subject to availability.
1.3 Delay Notification: If there are any unforeseen delays in delivering your embroidery files within the agreed-upon timeframe, we will notify you promptly and provide updated delivery estimates.
Delivery Method
2.1 Digital Delivery: Our embroidery digitizing services are delivered electronically via email or through a secure online file transfer system. Once your order is completed, we will send the final digitized embroidery files to the email address provided during the process.
2.2 File Formats: We deliver embroidery files in commonly used file formats.DST, PES, EXP, JEF, VP3, or any other format specified by you during the order placement. If you require files in multiple formats, please inform us in advance.
Order Verification
3.1 Design Preview: Before starting the digitization process, we may provide you with a design preview or mock-up for your approval. This preview is intended to show you how the final embroidery will look but may not represent the exact stitch placement or thread colors.
3.2 Approval and Modifications: You are responsible for carefully reviewing the design preview and providing any necessary modifications or corrections before giving your final approval. Once you have approved the design, we will proceed with the digitization process.
Order Changes
4.1 Modification Requests: If you need to change your order, such as design specifications or file formats, please contact our customer support team immediately. We will try accommodating your request, but changes may affect the delivery timeframe.
4.2 Additional Services: If you require additional services, such as resizing, color changes, or edits to the digitized file after delivery, please contact our customer support team. Additional charges may apply, and the delivery time may be extended accordingly.
Non-Delivery
5.1 Failed Delivery Attempts: If we cannot deliver your embroidery files due to incorrect or incomplete contact information provided by you, or if you fail to receive or access the files, please contact our customer support team to resolve the issue.
5.2 File Corruption: While we take precautions to ensure file integrity, technical issues or file corruption may occur during delivery. If you encounter any problems with the delivered files, please notify us immediately so we can rectify the issue and provide you with a replacement file if necessary.
Ownership and Rights
6.1 Intellectual Property: Upon delivery of the embroidery files, you will own the intellectual property rights to use the digitized designs for your personal or commercial purposes, subject to any copyright or licensing restrictions associated with the original artwork or designs provided by you.
6.2 Confidentiality: We value your privacy and confidentiality. We will not use or disclose your designs or any information related to your order without your explicit permission, except as required by law or to fulfill our contractual obligations.
Contact Us
If you have any questions or concerns about this Delivery Policy or our delivery process, please contact our customer support team at info@apparelwithembroidery.com. We will be happy to assist you and address any issues.
Note: This delivery policy is a general example and may need to be customized to meet your embroidery digitizing business’s specific requirements and circumstances. It is essential to consult with legal professionals or experts in your jurisdiction to ensure compliance with applicable laws and regulations.