Refund Policy
Refund Policy forApparel with Embroidery (Digitizing & Printings)
Thank you for choosing Apparel with Embroidery for your embroidery digitizing needs. We strive to provide excellent services and customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds are granted for our embroidery digitizing services. Please read this policy carefully before using our services. Using our services, you acknowledge that you have read, understood, and agreed to this Refund Policy.
Refund Eligibility
1.1 Satisfaction Guarantee: We are committed to ensuring your satisfaction with our embroidery digitizing services. If you are not satisfied with the quality of our work or believe that we still need to meet your requirements, you may be eligible for a refund.
1.2 Clear Mistakes or Errors: We understand that mistakes can happen. If we make apparent mistakes or errors in the digitization process that significantly affect the quality or accuracy of the final embroidery file, you may be eligible for a refund.
Non-Refundable Items
2.1 Custom Designs: Custom designs created specifically for you are non-refundable. These designs are personalized to your specifications, and refunds cannot be provided once the work has begun.
2.2 Designs Approved by You: Refunds will not be granted if you have approved the final design or embroidery file. It is essential to carefully review and approve the design before giving your final consent.
Refund Process
3.1 Notification: To request a refund, contact our customer support team within 2 days of receiving the final embroidery file or discovering the issue. You can reach us via info@apparelwithembroidery.com. Please provide detailed information about the issue and any supporting evidence.
3.2 Assessment: Our team will review your request and assess the validity of the refund claim. We may ask for additional information, such as images or descriptions of the issue, to assist in the assessment process.
3.3 Resolution: If your refund claim is approved, we will initiate the refund process within 2 business days. The refund will be issued using the original payment method unless otherwise agreed upon.
Refund Amount
4.1 Full Refund: If your refund claim is approved, you may be eligible for a full refund of the amount paid for the embroidery digitizing service.
4.2 Partial Refund: In some cases, we may offer a partial refund based on the nature and severity of the issue. The refund amount will be determined at our discretion.
Non-Refundable Circumstances
5.1 Change of Mind: Refunds will not be granted due to a change of mind or if you decide you no longer need the embroidery digitizing service after the work has started.
5.2 Delays Beyond Our Control: We strive to deliver our services within the agreed-upon timeframe. However, we are not responsible for delays caused by factors beyond our control, such as technical issues, internet connectivity problems, or force majeure events. Refunds will not be granted in such cases.
Modification or Cancellation
6.1 Modification: If you need to modify your order or request changes to the embroidery design before the work starts, please contact our customer support team. We will try to accommodate your request, but we cannot guarantee that modifications can be made once the work is in progress.
6.2 Cancellation: If you need to cancel your order before the work starts, please contact our customer support team. Depending on the process stage, a partial refund may be granted. Once the work has commenced, cancellation may not be possible, and refunds may not be provided.
Contact Us
If you have any questions or concerns about this Refund Policy or our refund process, please contact our customer support team at info@apparelwithembroidery.com. We will be happy to assist you and address any issues.
Note: This refund policy is a general example and may need to be customized to meet your embroidery digitizing business’s specific requirements and circumstances. It is essential to consult with legal professionals or experts in your jurisdiction to ensure compliance with applicable laws and regulations.